Madan ******

Madan Tamang
Rooms Division Manager
Sikkim, India +91 9434447444 madantamang24@icloud.com
Summary
Experienced entrepreneur with over 17 years of expertise in hospitality and tourism management, specializing
in hotel, restaurant, and travel operations. Proven track record as the owner and operator of Adventure Tours
and Travels, Hotel Magnolia, and Hasty Pure Veg Restaurant in Gangtok, Sikkim. Skilled in business
development, staff management, customer service, and operational efficiency. Adept at creating tailored tour
packages, managing hospitality services, and ensuring high-quality guest experiences. Known for strong
leadership, problem-solving abilities, and commitment to excellence in service delivery. Fluent in English,
Hindi, and Nepali, with a deep understanding of the tourism and hospitality market in the Sikkim
Experience
Hasty Pure Veg Restaurant
Undertaking Owner

2015 – Present

Oversee daily restaurant operations, ensuring smooth workflow and excellent customer service.
Manage and train staff to maintain high standards of hygiene, efficiency, and professionalism.
Plan and execute menus in coordination with kitchen staff to ensure quality and consistency.
Monitor inventory, procurement, and vendor relationships to maintain cost efficiency.
Handle customer feedback and resolve issues promptly to enhance guest satisfaction.
Supervise financial activities including budgeting, expense control, and profitability analysis.
Hotel Magnolia
Undertaking Owner

2008 – 2015

Directed overall hotel operations, including front office, housekeeping, and guest services.
Supervised and trained staff to ensure efficient performance and exceptional guest satisfaction.
Managed room reservations, check-ins, and check-outs to maintain smooth guest experiences.
Oversaw financial operations such as budgeting, billing, and cost control to maximize profitability.
Ensured compliance with health, safety, and hospitality standards at all times.
Developed and implemented marketing strategies to attract tourists and boost occupancy rates.
Adventure Tours and Travels
Undertaking Owner

2008 – 2015

Planned, organized, and managed domestic and international tour packages for clients.
Supervised travel staff and guides to ensure efficient service delivery and customer satisfaction.
Coordinated transportation, accommodation, and itinerary arrangements for travelers.
Built and maintained partnerships with hotels, transport providers, and local vendors.
Handled client inquiries, bookings, and feedback to ensure a smooth travel experience.
Managed business operations, including budgeting, marketing, and tour promotion activities.
Skills
Business Operations Management Team Leadership and Staff

Supervision

Customer Service Excellence

Financial Planning and Budget
Management

Marketing and Business
Development

Strategic Planning and Decision-
Making

Languages
English Hindi