Senior Content Designer, Traveler Experience

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, travelers from over 170 countries have booked more than 160 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

About the UX team

We are a multi-disciplinary team of Product Designers, Content Designers, and UX Researchers that are passionate about solving customer problems in an effective and delightful way. We combine empathy, our craft, and creativity to create valuable, usable, and delightful product experiences. Our work is guided by strong principles that make our experience focus on value and feel simple, trustworthy, human, and unique. We collaborate with Product, Engineering, and Data to ensure those principles are front and center in the features we develop.

Team mission

Marketplace Group owns the mobile and web platforms of GetYourGuide. We aim to deliver an amazing customer journey through great user interfaces and rigorous A/B testing. We aim to build an unbeatable e-commerce site and a seamless booking experience for our users. The Traveler Marketplace team’s mission is to unlock unforgettable experiences for travelers around the world by making it easy to find, book, and enjoy activities with ease. As part of this team, you will drive products to support GetYourGuide in a consumer-facing team. As a Senior Content Designer, you will be part of a cross-functional team working with product managers, engineers, and data professionals, crafting high quality UX copy and vision with other team members for a product area, executing it, and constantly learning from our customers. You will also be part of our UX team made up of product designers, researchers, and content designers.

You will:

Your expertise will be instrumental in crafting compelling content that positions GetYourGuide as the partner of choice for suppliers around the world.

• You will develop a strategic user-centered point of view on our products, advocate for user needs, and evangelize your vision in a collaborative way.
• You will take the lead on high-priority content design projects, ensuring that they align with the company’s vision and objectives.
• You will craft and refine compelling, simple, and usable UX copy that captivates audiences. 
• You will collaborate with Product Designers on information hierarchy and interaction flows across various platforms, including web, mobile, apps, emails, and more. 
• You will mentor and lead other content designers, guiding them through complex challenges involving multiple teams and roles. 
• You will partner with product designers and UX researchers to test your UX copy, ensuring the highest quality in the final deliverables. 
• You will draw actionable insights from data and qualitative research to inform your writing and UX decisions. 
• You will contribute to and maintain tone-of-voice and writing guidelines, ensuring consistency in our products and user experience. 
• You will actively participate in product reviews, offering constructive feedback to enhance peers‘ decision-making skills and work quality. 
• You will be a primary collaborator with designers, researchers, product managers, and engineers, all aimed at solving customer problems and elevating our user experience.
• You will manage communication autonomously with stakeholders, ensuring alignment, shared understanding, and clear explanations of your UX writing rationale. 
• You will serve as a key thought partner to your Product Designer and Product Manager, co-creating the product strategy and roadmap.

Who you are

• 5+ years experience with end-to-end UX writing in a start-up, SMB, large company with a digital offering, or design consulting agency;
• Preferable expertise in B2C platforms and a deep understanding of business needs and challenges.
• A demonstrable problem-solving mindset, focusing on outcomes and not output, and applying user feedback or multivariate testing to validate UX copy;
• An innate ability to think systemically, understanding the broader implications of design decisions and how they fit into the larger ecosystem. You recognize the interconnectedness of our product offerings and can anticipate the ripple effects of design changes.Minimum
• Proven track-record in leading medium to large UX writing projects that demonstrate a user-centered approach and world-class deliverables;
• Complete familiarity with UX writing for multiple platforms, including mobile and desktop;
• Demonstrable ability to present UX writing solutions, articulate the decision rationale behind them, and develop a content strategy for a product;
• Demonstrable ability to be proactive and comfortable with working autonomously;
• Experience working closely within cross-disciplinary product teams, including product managers and engineers.
• A history of strong communication and collaboration with other functional roles is essential;
• A demonstrable understanding of how UX writing impacts business objectives and KPIs;
• A portfolio of case studies showcasing relevant work that illustrates your process and approach to UX writing
• Demonstrable experience on mentoring other designers and supporting and guiding freelancers.

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Become a part of our success with virtual stock options
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more…

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

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