IT SYSTEM ADMINISTRATOR
Full Name: Amar Amiour
Date and place of birth: 08/22/1980.
Civil statute: Married.
Location: N21 Sidi Youcef Beni Messous, Algiers, Algeria
Phone Number: +213793 555 916
Email ID: firstname.lastname@example.org
IT System Support and Administration.
IT Project Management and Network Systems Administration.
June 2019 until today: IT Engineer at XML international UK.
Marsh 2019 until May 2019: Direct Sales Executive For Vodafone Qatar projects.
November 2018 until January 2019: Algeria Sales and Marketing representative at VIZOCOM “VSAT Internet Access provider”.
July 2018 until November 2018: Assigned to IT Department “France AstraZeneca’s Factory” for DRP, DATA integrity, and Technical writing Tasks.
❖ Service delivery for France “Dunk irk” site operations:
Data Integrity for Industrial Work-Stations
Perform DRPs “disaster Recovery Processes” for
Analyst and Knowledge base writer before and after
Knowledge base Creation for different running projects.
February 2016 until July 2018: IT Architect at AstraZeneca Algeria.
❖ Service delivery for future site operations:
To define volume of provided services regarding business needs
Participate in the work on network & hosting design
Work with general contractor infrastructure installation, server room and switch rooms facilities, (climate, UPS, security).
Oversee the execution of works & quality check
Control the handover from general supplier to AstraZeneca
❖ Prepare site to BAU “Business as Usual”:
Contract & manage local suppliers
Create a local and global support model.
Act as local IA & IT security manager
Create IT security and service-related policies, SOPs,
Instructions and more.
Perform user acceptance tests regarding IT Infrastructure.
Prepare end user computing.
Work with AZ and non‐AZ Security and other related systems.
Provide second line support
April 2014 to February 2016: External IT SUPPORT at Astra Zeneca UK LTD Algeria.
January 2012 April 2014: IT First LINE SUPPORT multiples Multinational companies “Sanofi Aventis, Novo Nordisk A/S …”.
Diagnostic and find solution for incidents on
workstations environments including Windows Microsoft Office, Mobility solutions and or full web Apps.
Asist users by remote control or directly on their work-station.
Create/Assign/Resolve tickets and eventually escalate to global support groups.
Installation configuration and administration of new
devices including mobile ones.
Take care of the infrastructure functionality and continuity and raise unresolved incidents to the Global support groups.
Follow up and maintenance of all IT and network Equipment
Troubleshooting network issue “CISCO VPN….”
Support users on worldwide Visio Conferences,
Marsh 2011/August 2011: IT help desk at MOBISERVEHOLDING “Sevitec”.
May 2007 /November 2009: Administrator installer, VSAT. (First Mark Network) at
multiples Multinational companies.
1995 to1998: Technical studies at “Ibn El Haithem”
Technical High School”: High school Diploma “Technical”.
1998 to 2001: Mechanical Engineering at “University Of BOUMERDES” in Algeria.
2002 to 2005: Information Technology at “the Algerian
Chamber of Commerce and Industry”.
Diploma of “Senior IT Technician (hard/soft/networking”.
Certifications & Achievement:
Certified Global REMEDY “Novo Nordisk Denmark”. Certified Manage-Engine from
Certificate of course completion “Windows 7 & Office 2010.
Afaria Administration “Remote Mobile Device Management tool”.
Configuration and Administration of Mobile device.
GOLIVE of ONEDEVICE Project and IOSELAS app at Novo Nordisk A/S.
GOLIVE of Workday for AstraZeneca.
GOLIVE for New support Model “Service Desk”.
Migration and Administration of: “Windows XP/7/10/Office 2007/2010/2016.
Air Watch Administration at AstraZeneca “Remote Mobile Device Management tool”.
Certified Service Now from AstraZeneca for local and global issues.