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Arun Roy


customer support speciliast


Dear Sir/Madam,

Myself Arun Roy. Hope you’re doing good. Am a graduate in Bachelor of Commerce. I would like to apply for the position. I have total of 4.5 years of customer service experience in different fields like financial service, HR and healthcare and wellness industries. Recently I was working as a clinical referral specialist. Responsibilities:

• Providing a timely outreach to new referrals
• Engaging members into the program by providing compelling rationale on the benefits of the program to fit the unique member’s needs. • Completing members needs assessment to determine appropriate services and inform the care plan. • Developing an individualized member centric comprehensive care plan with input from the member, provider and family. The individual goals include recovery and resiliency, decreasing symptomatology and/or increasing functional ability in areas such as self-care, work/school, and family/interpersonal relations in order to reduce barriers to treatment. • Providing monitoring and reviewing of cases through planned outreach, incoming contacts, care coordination and utilizing rounds, weekly reports and individual supervision. • Rounding or staffing with a supervisor takes place once per month at a minimum for difficult or challenging cases. • Providing consultation and coordination with the behavioral health or medical providers, facility or, family members, s, community agencies, or involved medical practitioners regarding treatment and/or treatment planning issues. • Providing motivational counseling and encourage self-advocacy to help sustain members‘ commitment to their care plans and treatment adherence. • Coordinate and consulting with the Care Manager as necessary. Attending regularly scheduled rounds to consult with a psychiatrist or health plan staff and discuss cases and the need for continued intensive care management and outreach. Sending outreach letters to members who are not telephonically accessible or who do not res pond to multiple telephonic outreach attempts. • Frequency of outreach to the member, supports and provider(s) occur at a minimum one time per month, but more may be scheduled according to the member’s clinical needs. • Send outreach letters to members who are not telephonically accessible or who do not respond to multiple outreach attempts. • Member’s progress and ICM interventions are documented appropriately in the care management system. • Provide case closure/discharge at the time of completion. • Follow all workflows meeting regulatory and accreditation requirements
• Maintain a consistent caseload within parameters as defined by clinical leadership. Communicate as needed with clinical supervisor to address caseload balancing. Apart from all the above-mentioned tasks I was also given the responsibilities of a Team leader, I was responsible for a team of 43 people(worldwide) in the absence of the team leader, this was because the team leader had resigned. And duties were till they hired a new team lead. And here are some of the responsibilities I had when I was an acting Team lead,
• people management (i.e. coaching your team to successfully support daily activities, continuous and transparent communication of strategy and goals, forecasting & planning)
• process, knowledge and skills development (i.e. coaching employees, driving organizational efficiency and ensuring service-oriented mindset
• ongoing improvement of status-quo by defining working standards (tools, benchmarks, best practice, shaping the industry)
• capacity planning and productivity monitoring of daily activities with support of key performance indicators (KPIs), service level agreements (SLAs), data quality checks, evaluations and reporting
• escalation management (ensure timely handling of escalation)

My experience and skills:
• communicative and enjoy interactions with internal and external clients
• reliable and service-oriented
• willing to actively shape the future of the organization
• focused on individual and team performance, always striving for excellence
• I have knowledge in the following areas as well: finance, accounting, payments, client onboarding, tax reporting, securities processing
• experience in managing a team and coaching/motivating others
• Proficient in ERP Software, Tally, MS Excel, Word, Power Point, outlook, access, Zendesk, salesforce, Tableau,sql. • Training skills, Problem solving, decision taking, ability to learn new things very fast
• Adaptive to new environment, organizing, neatness, documentation and inter-personal skills
• Experience in Handling work pressure & meeting the deadline

Moving on to the main thing, I reside in India and I would require a visa sponsorship to work.i am ready to pay the company for the work permit. I have a positive attitude towards everything. As I am unemployed I can join ASAP. And ready to work as per the salary structure provided by the company. I request you to kindly consider me for this position if it’s still available. Thanks &Regards,
Arun Roy



bachelor of commerce at kristu jayanti college



referral specialist at work place options

  • Aktualisiert vor 1 Jahr

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